In hospitality, attention to detail matters. A seamless check-in process and quality in-room facilities can elevate a guest’s stay from good to outstanding overnight. However, increasingly, what guests truly expect is the unseen – a modern IT infrastructure that supports their online needs. For UK hotels, failing to offer this IT support for hotels could pose a significant reputational risk and lead to poor reviews.
The Cost of Fragmented Systems
At AMiTEK, we have seen firsthand how disconnected systems drain resources and hinder efficiency. Research indicates that hotels in the UK and Ireland lose around 13% of their operational spending because their systems aren’t compatible.
For example, when point-of-sale, guest Wi-Fi, and other platforms aren’t unified, staff often have to manually bridge the gaps. These workarounds aren’t just inefficient; they can result in service failures. That’s time your staff could be spending delighting guests, and money your business isn’t maximising.
Guest-Facing Tech is Essential
When hotels invest in the right technology, the benefits are substantial. Properties that implement guest-experience systems frequently see a 20–30% increase in repeat bookings within six months. This isn’t hype as guests will choose to return because their stay feels seamless, modern, and convenient – exactly what they expect.
And when technology fails? Guests aren’t just disappointed; they share their frustrations (when they can get back online). In a world where internet reviews matter immensely, a glitchy digital experience can damage your reputation long-term.
Behind the Scenes: Staff Are Feeling It Too
It’s not only the guest experience that suffers. Hoteliers report losing 286 hours annually due to staff having to switch between unconnected systems. That’s nearly a full week’s worth of work lost, and stress, frustration, and inevitable mistakes made.
When staff are burdened with tech inefficiencies, morale drops, and staff can become disheartened. This impacts service quality and can influence your paying guests.
Why Now Is the Moment to Modernise
Digital transformation in hotels isn’t just about saving costs, although that’s a big part of it. It’s also about:
- Protecting your reputation — Modern, reliable tech instills confidence in guests
- Staying competitive — The market is crowded, and poor tech experiences put you at a disadvantage
- Empowering your team — When your IT systems are integrated, staff spend less time troubleshooting and more time serving
Our hospitality clients at AMiTEK often tell us that investing in unified systems has allowed them to scale easily, whether adding to their current systems or connecting multiple properties. And with cloud-based platforms, you don’t need to undertake a full overhaul each time you want to upgrade.
What Hoteliers Can Do Next
If your hotel relies on legacy systems or if your staff constantly switches between different tools, maybe it’s time to reevaluate your IT setup and take action. Consider these practical steps:
- Map out where your platforms don’t integrate
- Focus on the guest-facing technology that directly affects the experience
- Develop a roadmap for scalable, cloud-first systems
Most importantly, work with experts. At AMiTEK, our team specialises in designing hospitality networks, integrating PMS and POS systems, setting up guest Wi-Fi, and more. We can also offer 24/7 support if you need it.
If you’re curious about how we’ve helped hotels modernise their systems without disrupting daily operations, check out our hospitality IT case studies here.