Why Hospitality Brands Rely on Dedicated IT Support
IT within the hospitality industry is about maintaining efficient guest services, smooth operational workflows, and dependable connectivity. Systems such as Property Management, EPOS, guest WiFi, and cloud infrastructure all need to be integrated and maintained so services run smoothly. AMiTEK’s experience across venue and hotel management means every solution is tailored for the sector’s demands.
Hospitality Industry IT Support Services and Solutions
AMiTEK provides a comprehensive range of services and solutions designed for the hospitality industry:
- Design and managed guest WiFi, connectivity for guests and staff, and secure access across venues.
- Network infrastructure management, firewall installation, multi-VLAN networks, and remote access solutions.
- Cloud system planning, migration and integration, including Microsoft 365, Azure, PMS, and booking engines.
- Backup, disaster recovery, and business continuity planning, data protection for business-critical systems.
- 24/7 monitoring with rapid remote and on-site response for critical incidents, maintaining uptime and protecting revenue.
What Sets AMiTEK Apart for Hospitality IT Support
- Proven experience at hotels and venues of all sizes, with support contracts across major properties and groups.
- Solutions built for hospitality schedules, where availability during peak service hours is crucial.
- Comprehensive commissioning: ground-up infrastructure builds, system upgrades, network support and segmentation, and cloud integrations.
- Close collaboration with hotel teams and third parties for PMS, EPOS, and digital system deployments.
- Ongoing support contracts, with direct lines for urgent issues and a long-term hospitality technology consultation.
- Clear, transparent service agreements with defined response targets and SLAs.
- Cyber security solutions and compliance, including PCI and GDPR, always factored into system planning and operation.
Our expertise at work…
Crieff Hydro
AMiTEK extended the network and centralised business systems for seven hotels, enabling collaboration and secure property management. Ongoing assistance ensures systems remain current and reliable.
“Over seven years, AMiTEK have always understood our business and delivered projects on time. Their support during tight deadlines has been invaluable. We recommend AMiTEK for any IT needs.”
— Senior IT Specialist, Crieff Hydro Hotel
Wild Hive – Callow Hall
Designed and installed a complete new IT infrastructure, integrating cloud and on-premise services for all hotel operations. AMiTEK maintains ongoing support and is an active partner for future project planning.
“AMiTEK delivered everything on time and within budget. Follow-up service has been excellent and always available.”
— Managing Director, Wild Hive Hotels
Bruhenny Hotels – Blackwell Grange
Delivered virtualisation and server upgrades for EPOS and admin systems, maintaining high availability and robust support through a remote contract.
“AMiTEK have always provided excellent support, responding quickly even out of hours. Highly recommended for hotel IT services.”
— General Manager, Blackwell Grange Hotel
How We Work with Hospitality Businesses
- Detailed assessment of current systems and requirements, tailored to business goals and service demands.
- Proposal and quotation for new infrastructure, network design, or system integrations.
- Implementation and deployment of solutions, with commissioning, staff training, and third-party collaboration.
- Ongoing assistance with continuous monitoring, fast response to issues, and regular performance reviews.
FAQs
Do you support multiple hospitality sites (hotels, restaurants, chain venues)?
Yes, multi-site and single venue support is available, including central booking systems and POS network management.
Are you familiar with EPOS/Restaurant/Hotel industry-specific software?
Yes, we have experience with common EPOS systems, booking engines, PMS, digital menu systems, etc., and understand the integrations and reliability required.
Can you handle guest WiFi setup and maintenance?
Absolutely, from access control and bandwidth management to security and uptime, we ensure your guests have reliable connectivity.
What happens during peak service times if something breaks?
Support is prioritised during peak hospitality hours to protect business continuity.
Get In Touch
Want to see how seamless hospitality IT support looks?
Speak to one of our hospitality specialists today to arrange a free audit or quote.
Phone: 01183 244100
Email: info@amitek.co.uk