How do we get started?
We’ll sit down and discuss your current (and planned) hardware list and the level of support they’ll require. That will ensure we can put together a bespoke package that keeps all your hardware in order – but for extra peace of mind you might want to add in one of our Complete IT or Pre-paid IT Support services.
Our Hardware Procurement and Support service typically covers:
- Hardware and software procurement
- Desktops and laptops
- Tailored service level agreements
Getting us on board is easy
Give us a bell
It goes without saying that the first step to getting us on board is getting in touch. Drop us a line, we’re a friendly bunch!
Getting to know you
Starting with a call with a technician, and ending with an onsite exploration to fully understand your needs, this step ensures the package we create is perfect for you.
The ideal plan
Once we’ve got to know your IT needs and hardware requirements inside out, we’ll put together your bespoke Hardware Support package ready for your approval. Once that’s signed, we’re ready to get going!
What we need
We’re more than happy to walk you through every step of the process – after all, you’ve come to us because we’re the IT experts! However, it’s always handy if you can collate a few key pieces of information before our discovery session.
- Do you have any preferred hardware or software vendors?
- Do you have any existing software license agreements or subscriptions in place?
- How many business premises will the hardware be located across?
- Which pieces of hardware do you class as business critical?
- Do you have a current up to date audit of IT hardware?
- Do you require out of hours hardware support?
Got any questions for us?
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How does the Service Desk work?
The ticket will be passed to the most appropriate service desk technician, who will contact you to establish the exact nature of the hardware fault.
Following on from the initial investigation, parts, replacement or loan hardware will be assigned to the job ready for an engineer site visit – all delivered within the service level agreement.
How quick is the response time?
However, we pride ourselves on delivering over and above our written service level agreements so you can expect your issues to be resolved quickly and efficiently.
All support tickets are given a priority based on their severity and are escalated accordingly.
How proactive are you with support?
A ticket reference is provided for every ticket logged and can be tracked via email, our online portal or on the phone to one of our technicians.
The service desk technicians will keep you updated on the progress of your ticket and will confirm with you once complete ensuring that you are happy with the outcome before the ticket is closed.
We also provide feedback surveys for closed cases to obtain customer satisfaction details to ensure we are delivering on the service we promise.
The call stats are reviewed regularly by the service delivery department to ensure we are providing the best possible end user experience. The call statistic information will also be used for service review meetings depending on your contract and will go towards building a long-term IT strategy roadmap for you to ensure that your IT environment is constantly evolving to benefit your organization.
How much does IT support cost?
Do you have 24/7 support?
We do have engineers working out of hours to cover remote support 24/7. However, calling the out of hours team does require an ‘Out of Hours’ contract.
What our clients think…
“AMiTEK has been supporting the IT infrastructure at 100% IT Recruitment for over 5 years and have always been friendly, eager to help and on top of any technical issue we’ve had. This has always resulted in minimum downtime and an effective fix.
In addition to support, AMiTEK have also supplied all our physical IT equipment from Servers and Laptops, through to our current cloud based setup. They have guided and supported us through every stage of our growing IT infrastructure with cost effective and top quality products.”
Colin Gerrard . Director
100% IT Recruitment
Want to find out more?
For further information or to discuss your IT requirements, please get in touch with us.
Call us on 01183 244100 or